Privacy policy

Waterwel UK is committed to protecting your privacy and safeguarding your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

Information We Collect

We may collect personal information including:

  • Name

  • Email address

  • Billing and delivery address

  • Payment details

  • Order history

When you use our website, we may also collect limited technical data such as:

  • IP address

  • Browser type

  • Device information

This information helps us maintain website functionality, security, and performance.

How We Use Your Information

We use your personal data only where necessary to:

  • Process and deliver orders

  • Respond to enquiries and provide customer support

  • Communicate important updates about your order or our services

  • Improve website functionality and user experience

We process personal data where necessary to:

  • Perform a contract (fulfil your order)

  • Comply with legal obligations

  • Pursue legitimate business interests, such as improving our services

Cookies

Our website uses essential cookies to ensure proper functionality and basic performance monitoring.

We do not use third-party advertising or behavioural tracking technologies.

You may manage or disable cookies through your browser settings at any time.

For more information, please refer to our Cookie Policy.

Data Sharing

We do not sell or trade your personal data.

Your information is shared only with trusted third-party service providers where necessary, including:

  • Payment processors

  • Delivery and fulfilment partners

  • Website hosting and technical service providers

All such providers process data in accordance with applicable data protection laws.

Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil orders

  • Comply with legal and accounting obligations

  • Resolve disputes

When data is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK data protection law (UK GDPR), you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to or restrict certain processing

  • Request data portability

To exercise your rights, please contact us at :

support@waterwel.co.uk

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.